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v12: Auto Populate contact based on a partial filled fields and pressing enter

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Selecting a contact record to add as a part of a ticket takes to much manual entry (clicks, tabs, etc). I'd like the functionality to perform more like it did in previous versions such that:

  • Enter a partial first/last name
  • press enter while the cursor is in any contact record field to initiate a lookup and auto-fill the rest of the contact information
  • If the partially entered contact field returns more than one record that matches, then have the ability to single-click the mouse to select the appropriate record

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