For example would like to see incidents by priority and then by status or by any other column .
Workaround: 1. create different views so that user can atleast sort by one important column
This way have to maintain too many views and switch.
2. Reports/Dashboards/ RF dashboards are options but need to switch to those to see data. It would be nice to have sort option on the views , specially RemedyForce console
Submitted for customer