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To have Time Remaining and Elapsed time value displayed on the Report " Incidents with Incident Service Targets and SLA "

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Currently Time Remaining and Elapsed time is calculated on the fly when the SLA's are accessed on Incident so it is not available for reports.

 

1.Modify Remedyforce Report " Incidents with Incident Service Targets and SLA "

2.Add fields "Time Remaining" and "Elapsed time"

3.Run the Report

 

Actual result: The values in "Time Remaining" and "Elapsed time" are shown blank

 

Expected result:  values should be displayed in "Time Remaining" and "Elapsed time"

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