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Ability to view (within Self Service) the status of tasks linked to a Service Request

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When a Self Service users submits a Service Request they're able to view the overall status of the request but not the status of the individual linked tasks. By enabling this ability, it will reduce the amount of status inquiries to the general Help Desk queue. Adding a section below "Request Entries" and calling it "Linked Tasks" and allow the ability to configure/display any columns/fields from the task object. Similar to what you're able to do in the Remedyforce Console today.

 

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