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Propose changes for linked items

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In version 11 it is possible to propose a change to a CI linked to a Ticket without actually updating the CI record.  Once the Ticket gets to a certain state or is approved, the proposed changes will automatically update the CI record.  There is no functionality for this in v12 currently.

 

Workaround: Add fields with the same name as CI fields to your Ticket form.  Allow people to propose new values for them and then configure a Rule to update the linked CI at the desired time.  This will only work when a single CI at a time is linked to a Ticket.

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