Skip navigation

Ability to create multiple clones of Incidents or Tasks at once

score 120
You have not voted. Product Team Review

Customers have asked for the ability to clone either a task or an incident and would like to be able to clone one and create multiple at one time.  Use case is as follows:  Have a customer that is an MSP and when they have an outage, they would like to be able to clone they incident for each customer that is affected so they can report on it.  Currently, functionality only allows for cloning one at a time.  Customer would like if they had the ability to create up to 600 clones at once with the same information in there.  They realize that they would have to change the client ID on those records, but feel it would be much easier to create those clones with all the same information and change that versus cloning one at a time.

 

Thanks,

Eric

Comments

Vote history