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The ability to pause a request until an event happens

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In RPM, it is a common requirement to create a ticket, and then wait for approval before continuing.

 

I did create an automation that looped, checking the ticket status inside BRPM (and sleeping for 5 seconds!!)

 

I am worried that this would cause problems with BRPM if multiple requests are doing this.

 

I would like to see the ability to wait on a condition for ticketing systems.

 

The current BRPM <-> Remedy integration for example, updates a ticket asynchronously (fantastic!)

 

So, it would be good to have a step that waits for ticket(s) to reach a certain condition.

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