Users are always asking me how they can add multiple attactments in self service web. Today users can only add one attachment when creating a new work order, would like the ability for users to add multiple attachments. (Today it is possible to add additional attachments from self service after the work order has been created).
Additionally, today there is no way to delete an attachment in self service. User wanted to get an updated attachment and replace the outdated one, but there was no way to do this. Ended up adding a second attachment named something else to the work order.