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Roll-up Summary fields for linked tasks (ex: How many open tasks linked to an Incident)

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Per BMC KB # 24846, due to the nature that tasks are linked to incidents via lookup as opposed to Master-Detail, we cannot have roll up summary fields created on the "parent" record (Incident to Task, Problem to Task, Change to Task, etc)

 

Examples:

 

A field to count the number of total tasks associated to an incident

A field to count the number of open tasks associated to an incident

A field to count the number of total tasks of a specific category to an incident

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