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Forcing of attachments on SRM

score 250
You have not voted. Declined

I would like BMC to have a functionality on SRM to be able to force users to add attachments when creating a service requests. This can be per SRM, to have a check that for specific SRMs, attachments should be mandatory. this way it reduces the resolution time as it will save the time the resolver will have to contact the user to supply the documents


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