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Ideas -  Audit and/or notification of Status changes

score 135
You have not voted. Active

This is an extension of Create standards and expectations and for Idea feedback from BMC.

 

There is currently no indication of when and Idea's Status changes.  A current pain point around Ideas is around inconsistent feedback from BMC.  Status changes can be considered a form of feedback but they can happen under the radar.  Using Automated Utility to update ARS/ITSM/SRM etc Server References as an example this appears to be a highly popular Idea with a score of 635.  There is a note from Jan 2013 that says it will stay in an Active status.  When I looked at it today it is now Under Consideration but no indication of when the status changed.

 

Ideally:

  • If you are following the Idea (or maybe have even voted on it) there should be an alert in your Inbox
  • There should be an indication of when the status change
  • If it is not desirable or technically possible to show an audit of the status change then there should be policy that requires acknowledgement in the form of a reply that the status has changed.

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