This is an extension of Create standards and expectations and for Idea feedback from BMC.
There is currently no indication of when and Idea's Status changes. A current pain point around Ideas is around inconsistent feedback from BMC. Status changes can be considered a form of feedback but they can happen under the radar. Using Automated Utility to update ARS/ITSM/SRM etc Server References as an example this appears to be a highly popular Idea with a score of 635. There is a note from Jan 2013 that says it will stay in an Active status. When I looked at it today it is now Under Consideration but no indication of when the status changed.
- If you are following the Idea (or maybe have even voted on it) there should be an alert in your Inbox
- There should be an indication of when the status change
- If it is not desirable or technically possible to show an audit of the status change then there should be policy that requires acknowledgement in the form of a reply that the status has changed.