In Remedyforce we can configure more than one address for mail listen rules under email services
They would like to have ability to configure respective from email address for these respective mail listen addresses so that they can have their own conversations based on where it was sent.
Currently under Remedyforce Administration | Email settings | Email conversation settings, just have ability to configure one address
Note: We do have ability for configuring different from addresses in “Email Alert” however it could be just one email conversation address as from address for email. Also this does not configure "Email option" from any of the objects.
Submitted on behalf of customer