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Ability to send message via Escalation to Contact Supervisor

score 95
You have not voted. Not Planned

Once a supervisor field is added for Contacts (via John Ossman''s "Using a Supervisor field in FootPrints Service Core"), there currently is not a way to send a message to the Supervisor of the Contact via an Escalation rule.


On the Actions tab for Escalation rules, there is a box to send mail to the Supervisors of each Assignee, to the Team Leader of each Team, to the Contact of each issue, or to CC of each issue. It would be nice to have the ability to send a message to the specific Supervisor of the Contact when creating Escalation rules for workflow.


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