I recently had a requirement to create an entitlement rule to only allow members of a support group to see an SRD.
You can create PEDs based on a number of criteria, but not support groups.
After posting a question, it seems that this isn't available OOTB.
I would quite like to see the ability to do an advanced qualification based on support groups, not just whether someone is support staff or not.
What do others think? What other criteria would you like to be able to use?