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Allow Templates to have relationships to RKM articles

score 190
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Currently in Incident Management, templates can have relationships to Business Services, CIs, and other Incidents.


Organizations that have implemented RKM have "standard" solutions in the form of References, How To articles, Known Errors and other articles. These should be able to be resolved in "One Touch".  I propose that templates allow for the relationship to RKM articles so agents can quickly resolve issues and close out incidents.


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