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Send from multiple outgoing mailboxes

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TrackIT 2020 allows for multiple mailboxes to be used to create tickets but when responding to a ticket, only one of the mailboxes can be used to send a message.  We have 2 groups to handle different issues, an IT support group for systems issues and a Business support group for applications.  Each has a mailbox end users can send e-mail to which created tickets in the appropriate group.  If I Technician in the business group responds to a requestor, the e-mail comes from the IT support mailbox.  There is no way (that I've found) to have the message come from the Business support mailbox.  This creates confusion.

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