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Ability to generate reports on Service Desk Portal Searches

score 110
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As a product manager, I want to have the ability to create a report on the searches done by the users from the Server Desk Portal.  This ability will present me with the ability to validate if I am providing the users with what they need or what service request I still need to create.  This will also allow me to improve the keywords on the knowledge article or the service request descriptions.


@jennifer shertz


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