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issue with close button when crosslaunch to Smart reporting via Midtier/SmartIT

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When we directly access BMC Remedy Smart Reporting: https://<MTServerName>:<Port>/arsys/smartreporting.

In this scenario the 'Close' button doesn't work properly.


It doesn't close the tab. It leaves the tab white and shows 'SRSERVER:PORT/logout.jsp' in the title.

You can see that in the attached screenshot (logoutjsp.png).


Problem appears for firefox 72.0.1 (64 bit) and Google Chrome 79.0.3945.117 (Official Build) (64-bit).

When Smart Reporting is opened through BMC Remedy Mid Tier (From the Applications menu, select Smart Reporting > Smart Reporting Console), the button works fine.


We tested this inhouse and it seems to be a by-design behaviour. We did test this on latest versions of Smart reporting (1908) with same behaviour.

Can this be considered as an enhancement in future release?


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