When we directly access BMC Remedy Smart Reporting: https://<MTServerName>:<Port>/arsys/smartreporting.
In this scenario the 'Close' button doesn't work properly.
It doesn't close the tab. It leaves the tab white and shows 'SRSERVER:PORT/logout.jsp' in the title.
You can see that in the attached screenshot (logoutjsp.png).
Problem appears for firefox 72.0.1 (64 bit) and Google Chrome 79.0.3945.117 (Official Build) (64-bit).
When Smart Reporting is opened through BMC Remedy Mid Tier (From the Applications menu, select Smart Reporting > Smart Reporting Console), the button works fine.
We tested this inhouse and it seems to be a by-design behaviour. We did test this on latest versions of Smart reporting (1908) with same behaviour.
Can this be considered as an enhancement in future release?