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Improve creation of knowledge articles

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Knowledge article creation can be a little difficult - it's hard to just copy/paste a word article with graphics into a KB article. In Lightning, the graphics don't copy; but in Classic, while the graphics copy, there is then a size error when the doc is saved. Customer would also like to be able to embed spreadsheets. But in general, enhance the editing tools in the knowledgebase when creating articles.

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