Skip navigation

Improve creation of knowledge articles

score 45
You have not voted. Below Review Threshold

Knowledge article creation can be a little difficult - it's hard to just copy/paste a word article with graphics into a KB article. In Lightning, the graphics don't copy; but in Classic, while the graphics copy, there is then a size error when the doc is saved. Customer would also like to be able to embed spreadsheets. But in general, enhance the editing tools in the knowledgebase when creating articles.


Vote history