The standard Remedy connectors to create an incident, a work order or a change request have a very limited list of fields which can be mapped in the "Input Map"
As you can see this list is very limited. Many fields which are available on the Interface_Create forms are not available for mapping.
Example: It is not possible to to map Service or CI, e.g. if an issue is reported for a specific notebook or server.
The same limitation applies to
And even with Service Actions on My Stuff CIs the Recon-ID cannot be provided to the ITSM application.
RFE: Please extend the list of available fields to cover at least all the fields that are documented on their respective Interface_Create doc pages.
Example for Incident: