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Smart IT - Allow Problem Status Transitions to be Configurable in SYS:Status Transition Rules

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In ITSM, we changed a rule in the Remedy form SYS:Status Transition Rules to allow problem managers to re-open closed problems in case the issue re-presents itself at a later date.


In SmartIT, despite the same rule being in place the status cannot be changed once in closed as the field greys itself out and is no longer selectable:


It would be better if the Problem module in Smart IT is able to determine that there is a valid status from "Closed" in SYS:Status Transition Rules and unlock the field, allowing the user to move the problem onto this status.


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