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Enhance the Telephony Solution

score 5
You have not voted. Not Planned

Currently the Telephony Solution uses a ticket creation by URL and passes in a telephone number.

 

In our implementation, one random record associated with the phone number would open.

 

The default behavior should mimic when a telephone number is entered into the field manually and the user presses Enter.

  • If there is only one matching record, it would populate on the form.
  • If there is more than one, the Search Lookup window should open.

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