Currently, the Email Conversation Settings | Email Signature Filter Rules allow admin to filter attachment with names and Attachments with certain extensions and size less than.
Please provide an additional option to allow admin to filter out duplicates attachments from being reinserted into a ticket from email conversations with the same Type, Name, and Size. Thank you. BMC Helix Remedyforce!
Example of duplicate sets of image001.png, image002.png, image003.png that are reinserted into the ticket from the same email conversations thread.