Footprints 12-Set color based on notes type two different color for internal/private and Public notes on description/notes field
When we have one description field on the agent web and customer web. is there any criteria we can set to make colored the internal notes and public notes.
Based on user's comments the color should be set on the description history notes so that agents can easily identify the customer notes and agents notes/internal notes.
currently we have workaround to create two separate notes field i.e internal notes and public notes. one for customer and one for internal agents.