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Configuring Smart IT on-screen fields for Problem and Known Error

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Currently, you can configure the screens for the following ticket types only: Incident, Change Request, Work Order, and Task.

 

 

It should be possible to configure the screens for Problem and Know Error as well. Important features such as: Hide, Read Only, Set Value, Action are missing.

 

All of these are available in Incident, Change Request, Work Order, and Task screens, so consistency should be kept for Problem and Known Error as well.

 

Note: this should include all aspects to align screen configuration capabilities for Problem Investigations and Known Error screens with the capabilities currently available for Incident, Change, Work Order and Task screens, i.g. including provider actions, edit model, etc.

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