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Two Category Levels on Submit Service Request on Self-Service Portal

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  • Currently there is only one level of categories when you click on the submit a service request tab.
  • As a company who plans to scale Remedyforce to multiple different departments , we would like to have more levels of category so that navigating is easier
  • For example, the first level of categories would have a button for IT, Corporate Services, and HR, and the Second level would have all of the categories of service requests within that department.
    • IE after clicking on IT there would be a second level for the "Request and Manage Application Access" category and the "Request Hardware" category

 

 

this would look much cleaner than just adding all categories of all departments on one page

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