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Remedy Smart Reporting - Change Default Role For User Syncronization Process

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Big companies require the addition of new users to Smart Reporting every day. When Smart Reporting Users synchronize from remedy, they can only synchronize to the default Dashboard Consumer role.

 

I've encounter many customers that would prefer to get the users synchronize to a personalized role or to an out of the box role with more permissions while still having the option to have a Dashboard consumer role.  As it is right now, the customer has to manually move the users to those roles, if the company gets 10's of users everyday, this manual process becomes inefficient.

 

I believe looking for a way to make the Yellowfin functionally to change the default role work, would be a great option to automate and increase efficiency for our customers, therefore, providing a better impression of the tool and an easier time to the customers.

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