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Email Notifications for Collaborators in DWP Advanced

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For our clients, we are using the collaborators feature in DWP Advanced and we have the following use case:

Our customers that are using DWP, are working on shifts and are raising requests for support to their DevOps Agents working in Smart IT. In order to have access to the same DWP requests, we have enabled for them the collaborator feature. When the agent working on the ticket related to the DWP request is responding back to the respective customer, it would be great for the collaborators to receive the same notification update as the customer of the ticket.


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