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Allow notes to be exchanged from DWP to Smart IT after ticket is Resolved

score 245
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At the moment, if the Incident is Resolved (or Work order is Completed) and the end user adds a comment in DWP Catalog Request, the note will not be added in the ticket and will be lost to the resolving agents.


It should be possible for end users to add comments in DWP Catalog Request when the corresponding Incident/Work Order is Resolved/Completed and for them to be visible to the support agent. This would allow end users to provide feedback to the agents related to their request/issue being resolved or not.


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