looking for the ability to create KPI reports for Problem management backlog per support group.
By default ITSM has OOTB filters for Incident per support group and work order support groups.
what is needed is for similar filters for problem management backlog kpi data..
Smart It offers Backlogs ( and statistics) for Incident ,Work order , Service request and Change. Problem , Release got introduced to Smart IT but without such statistic and these are required for KPI reporting purposes