Skip navigation

Make Escalation Errors in ARERROR.log Optional

score 20
You have not voted. Not Planned

In Remedy AR System Server when a Escalation is executed and encounters a error, the error is written to the arerror.log.

 

This idea is to introduce a option to have that disabled so Escalation errors do not show up in arerror.log and only appear in the aresc.log file or form.

 

Escalations tend to be data driven and rarely indicate a serious system level issue.  This can quickly fill up a arerror.log causing serious system issues, such as communication issues, to be lost in the sea of text.

 

This should be a easy to configure option by either a ar.cfg setting or a log.xml setting.

Comments

Vote history