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FootPrints 12 allow users to add a team/user via email or API

score 20
You have not voted. Not Planned

It would be nice if it would be possible to assign a specific user that belongs to a FootPrints 12 team.  Currently the product appear to support adding a team and an individual user.  But, not both per support.  Assigning an individual under a team is useful for Metrics for a team, and cases where an agent may be under multiple teams under different management to help delineate which teams are consuming more tickets.


It would be good if both API and E-mail could support this feature.




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