Smart IT picks up the 'Language' setting defined in the Web Browser of the client in order to determine the locale/language in which to render the UX/interface, however for many customers which have adopted a global single language for their Service Desk operation, this introduces inconsistency across regional Service Desks where agents have varied Language Settings, this has an impact on the following:
- Work Instructions and Procedure Documentation (multiple versions required).
- Training Videos/Sessions (would need to cater for multiple interfaces).
- Inconsistent UX display for Service Desks located in areas where a relevant locale isn't even available.
Smart IT should provide a Centralized Configuration toggle which if 'null' will utilize the Web Browser detected language, alternatively the toggle can be populated with a user-chosen locale, i.e. "en", "da", "se" etc. This shouldn't be a fixed set of values so that the user is able to enter any chosen locale they desire to support any custom locales they might have implemented.