Skip navigation

Ability to save Incident/Service Request as draft in Remedyforce console

score 15
You have not voted. Not Planned

 

Like Self service 3.0, there should be facility, that staff should be able to save Incident/service requests as drafts even they don’t have complete information, want to submit incident/service request with partial information

 

How this idea will be helpful

 

Staff agent can save incident/service request with partial information, don’t have to wait for complete information from client and later they can submit incident/service request form.

Staff agent would be able to save long form without entering all required fields 

Comments

Vote history