Skip navigation

SmartIT, Change Management - show 'Deployed' Configuration Items only

score 70
You have not voted. Below Review Threshold

At present, when creating a Change Request in SmartIT, the person raising the CR may select a Configuration Item that is marked 'End of Life' (or at any other Status).


I understand that ITSM (Mid-Tier) can be configured to allow selection of Configuration Item at Status 'Deployed' only.

My request is that this functionality be extended to SmartIT also.

This will prevent the users from selecting Decommissioned CI's.


Vote history