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Smart IT -- Display person's name when end user cancelled the service request in DWP

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When an INC/WO is cancelled by end user in DWP, it only shows generic words by cancelled by Service Request or System Generated in Smart IT unlike when an agent canceled it in Smart IT (it clearly shows agents name who cancelled the request). Hope BMC can get an enhancement for the same behavior when an end user cancels a request in DWP.

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