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Make Problem section of knowledge article configurable for the search engine weighting

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Currently in Smart-IT version 18.08, it is only possible to modifiy the weight of Title, Environment and Keywords fields in a KCS template.

Suggestion: Include the Problem section as a configurable part of the search engine prioritization formula.

Value: Since the Problem / Issue field is the main field in a KCS knowledge article with the issue described with the customer words/context, it should be possible to increase the weight of this section to get a higher result in the search result list by the users context.

Reference to KCS methodology:

Reference to current configuration option, section 4:


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