Skip navigation

SmartIT - Update Sorting of Task Templates when Relating to a Ticket

score 20
You have not voted. Below Review Threshold

In SmartIT, when relating a Task to a ticket using a template, the templates are displayed/sorted purely based on template creation date where the earliest created template is listed first and latest listed last.  There is no relevancy sorting applied to the list view.  It would probably be beneficial if the templates are stored by last used date instead of created date, as the first ones in the list would be BMC OOTB templates.


Vote history