Skip navigation

Incident Number on HPD:Help Desk form

score 5
You have not voted. Not Planned

Create the ability for administrators to determine when an Incident Number generates. In previous versions of Remedy, the Incident Number did not generate until after a customer was entered into a new ticket. Now the system automatically generates a ticket as soon as the HPD:Help Desk form is opened in New/Create mode or immediately after saving a new ticket. Similar to how an administrator can configure the system on how to search for customers and contacts, the system should be able to be configured for when an Incident Number should be generated.


Vote history