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Escalation process high availability

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An enhancement idea to offer the possibility to have escalation process running on  2 servers at the same time - take for example the email process;

you can configure for 1 process EMAIL different servers to to different actions - based on incoming / outgoing defined in the fail-over. This way you have 2 primary email servers doing different actions (incoming / outgoing)

 

A similar logic could be defined for the escalation process - to run on 2 servers simultaneous and based on pool to define each escalation running on each server. You could define a failover logic based on pool or other identifiers and have each server be primary escalator based on what you`ve defined

 

Thanks

Daniel

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