Skip navigation

Support Global Picklist Values in Request Definitions

score 75
You have not voted. Below Review Threshold

It would be great if Request Definitions could support global picklist value sets. This is a feature of Salesforce that allows you to maintain a picklist or mutli-picklist in one location.

In Remedyforce, if we create a picklist field, we should have the option to choose "Global Picklist" and select the value set we have setup in Salesforce.  This would be a highly efficient method to allow many service requests to offer the same options without being maintained separately in each form. .   The workaround currently would be to use Lookups to a custom object.  However, the lookup behavior is not as user friendly.

Comments

Vote history