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Track-It! 20xx - Send Ticket Attachments automatically with emails

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In Track it 11.4 if an email was received with an attachment, track it would send that attachment as part of the new help request notification. I would like this feature in 2018-2019 too. It is help full to see the attachments, which are often screen shots of the errors the end users get. I know that often we will start working on issues just from the email notification, especially after hours requests.


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