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Inconsistency in Notes screen

score 30
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Under New Action > Note or under Action History you can see the Notes details. Here we have inconsistency. Under incidents we see:

 

Date & Time and Sender

 

 

 

While under change we see;

 

Staff Id and NO DATE

Please make them the same over all processes. Still will be consist and more clear for staff agents.

 

(Raised for customer where the complain around this inconsistency and agents are frustrated about it.

 

 

Virginia Leandro  Nikhil Deshpande John Fulton kedar zavar

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