This idea is basically a duplicate of Smart IT: Please support active Hyperlinks in all Kinds of Text Fields, please vote there instead.
If you add comments to a request via Midtier, the URLs are clickable:
If you add comments in SmartIT the URLs are also clickable:
However in DWP/MyIT the URL occurs in plain text:
Users therefore have to copy links manually and paste the URLs in a new browser window/tab to access the information.
It would be a useful feature to have URLs displayed as usable link in the DWP/MyIT application.