Skip navigation

BMC Remedy ARS / ITSM and Exchange 2016

score 175
You have not voted. Duplicate

BMC Remedy ARS / ITSM should be enhanced to allow email communication over the Microsoft Exchange Web Service (EWS).


Justification: Microsoft is removing MAPI functionality in Exchange 2016.  MAPI is the only available mail option for BMC Remedy which supports certificate authentication.


Impact: Any existing BMC Remedy installations utilizing MAPI for mail services will not be able to utilize the MAPI interface if their organization upgrades to Microsoft Exchange 2016.


Vote history