For several HRCM business processes the limitation of three 3 attachments per myIT/Digital workplace request is causing serious issues.
Users want to upload more than that - and are not using Digital Workplace as a consequence.
We are aware of the workaround whereby a request is made, then found in timeline and further attachments added there, but uptake of this is very low (<10%).
One example of this is receipts for expenses claims.
IDEA: allow more than 3 attachments per myIT/Digital workplace request - ideally unlimited, but a far higher limit - e.g. 10 would be sufficient.