The feedback that i've received from many customers (and i agree) is that the visual worfklow is hard to manage and very cumbersome to set up. Typically every customer will need a worfklow to control the status transitions allowed. For customers with many statuses, the workflow turns into a complicated spaghetti mess as we define what statuses they can go from and to. This usually involves us drawing lines from Start > Status 1, status 2, then we go to Status 1 and have to drawn lines to Status 2, 3, etc.
I"m not 100% sure how this can be fixed, but having the ability to use a grid view (similar to v11) to control status transitions would make deployment much easier. I'll upload a screen shot of a typical default workflow soon.