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Smart Recorder should also list PBI and KE rather only Incidents in the Outages and Recommended Ticket section.

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As per the BMC doc and places I read through the "Recommended Tickets" and "Outages" section on the Smart Recorder would only show up Incidents.

https://docs.bmc.com/docs/smartit20/overview-of-information-displayed-on-a-ticket-in-smart-it-749669719.html

 

I suppose it would be helpful if it lists out Problem / Known Error as well which would help the user to see if there is an Open recurring issue or a known issue that is already being worked on the same lines.

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