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Smart Recorder should also list PBI and KE rather only Incidents in the Outages and Recommended Ticket section.

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As per the BMC doc and places I read through the "Recommended Tickets" and "Outages" section on the Smart Recorder would only show up Incidents.


I suppose it would be helpful if it lists out Problem / Known Error as well which would help the user to see if there is an Open recurring issue or a known issue that is already being worked on the same lines.


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