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Page Layouts for Service Requests

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Remedyforce Winter '18 added the option for Page Layouts for Incidents and Tasks. Sadly this feature does not include Service requests, despite it living on the incident object.

 

"General considerations

  • The Multiple Layout Types feature is available only for incidents and tasks and the restrictions due to this feature are not applied to service requests, even though service requests are displayed in the incidents list view."

Enabling multiple layouts - Documentation for BMC Remedyforce 20.18.01 - BMC Documentation

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