For Service Requests - which were created via DWP-Advanced (Service Broker) - it is possible to add "Ratings & Reviews" as well as "Timeline Posts":
Now let's assume that an angry user creates stupid entries here;
Timeline Posts can be deleted via MyIT Admin Console - that's fine - but Ratings & Reviews cannot be deleted by an Admin at the moment. They could only be deleted by the user who created it.
Please add a possibility for deletion of Ratings & Review-Entries for Administrators, just like as for Timeline Posts.